People with a speech disability, or those who use a voice synthesizer, can use their own voice on a STS relay call. The Communications Assistant who is specially trained to understand unique speech patterns, repeats the words exactly as they are spoken to their caller.

How Does STS Relay Work?

  • 1

    The STS user speaks directly to the other party while the Communications Assistant listens.

     

  • 2

    The Communications Assistant repeats the STS user’s spoken words to the other party as needed for clarity.

     

  • 3

    The other party talks directly to the STS user.

     

Video: STS

Customer Profile and STS Call Setup.

Registering and creating your Customer Profile can help speed up call processing for all of your STS calls.  Your profile contains all your call preferences in one place.

STS Call Setup is an optional feature in the Speech-to-Speech (STS) tab of your Customer Profile. It allows you to provide additional information to an STS operator prior to making an STS call to a specific party.  Simply fill out the online form with information such as:

  • Phone number and name of the person or business you are calling
  • Announcement for the STS operator to make at the start of your call (e.g., “This is John calling to check on my dog.”)
  • Instructions for the STS operator (e.g. details about the subject of the call, menu option, or anything to make the call easier)

Please contact support service if you would like assistance with your Customer Profile and/or STS Call Setup.